TF60 Media
Terms & Conditions
TF60 Media – Terms & Conditions for Real Estate Media Services
These Terms & Conditions outline the agreement between TF60 Media (“Photographer”) and the client (“Client”) for services including real estate photography, videography, drone work, floor plans, and related media. By engaging TF60 Media, the Client agrees to the following:
1. Scheduling, Bookings & Cancellations
1.1. All appointments are subject to availability and are only confirmed once accepted by the Photographer.
1.2. Bookings may be rescheduled without charge if a minimum of 24 hours’ notice is provided.
1.3. Changes or cancellations made within 24 hours of the scheduled time may incur a fee.
1.4. Failure to attend or last-minute cancellations may result in a charge of up to 50% of the total booking cost.
1.5. Any additional costs (such as travel, add-ons, or reshoots) will always be discussed and approved beforehand.
1.6. Turnaround times are calculated in business days only (Monday to Friday, excluding public holidays).
2. Property Access & Client Obligations
2.1. The Client must ensure all relevant parties (including tenants, vendors, or property managers) are informed of the booking.
2.2. The property must be accessible at the agreed time. If access is not provided, a fee of up to 50% of the booking may apply.
2.3. It is the Client’s responsibility to ensure the property is clean, staged, and ready for filming or photography.
2.4. The Photographer is not responsible for moving furniture, cleaning, or preparing the space.
2.5. The Photographer may refuse or stop work if conditions are deemed unsafe, including risks such as aggressive animals or hazardous environments.
3. Delivery, Turnaround & Payment
3.1. Final media will be delivered digitally via email or a secure download link.
3.2. Preview images or files may be provided in a watermarked, low-resolution format prior to payment.
3.3. Full payment must be received before high-resolution, unwatermarked files are released and before any usage rights apply.
3.4. Standard delivery time is typically 1–2 business days but may vary depending on workload or peak periods.
3.5. In the case of unforeseen issues (including equipment failure, data loss, weather, or other circumstances), liability is limited to either a reshoot or a refund for the affected service.
4. Review & Editing
4.1. The Client must review delivered content and report any concerns within 5 business days.
4.2. Editing is completed in TF60 Media’s professional style. Additional or extensive edit requests may incur extra charges.
4.3. If no feedback is provided within the stated timeframe, the work will be considered accepted.
5. Travel & Additional Fees
5.1. Travel fees will be charged at a rate of $0.45 per kilometre (after 15km) for travel to and from the property location.
5.2. Additional travel fees may apply for properties located more than 100km from the Photographer’s base.
6. Copyright & Usage
6.1. All media produced remains the intellectual property of the Photographer.
6.2. Once payment is complete, the Client receives a non-exclusive licence to use the content for marketing the specific property.
6.3. Media cannot be reused for future listings, shared with third parties, or transferred to another agent without written permission.
6.4. TF60 Media retains the right to use all content for portfolio, advertising, and promotional purposes, including online platforms.
6.5. The Client must ensure that anyone present at the property has consented to being photographed or recorded.
7. Weather & Drone Operations
7.1. If weather conditions are unsuitable, bookings may be rescheduled at no extra cost.
7.2. While lighting is optimised during shooting and editing, significant additional enhancement requests may incur fees.
7.3. All drone work is carried out in compliance with Civil Aviation Safety Authority (CASA) regulations.
7.4. Drone services may be adjusted, postponed, or cancelled due to weather, safety concerns, or airspace restrictions.
Agreement
By booking or using TF60 Media, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Contact
For enquiries or clarification:
tate.tf60media@gmail.com